Part-Time Partner Support Associate - Remote

Overview

The Part-Time Partner Support Associate is responsible for providing customer service support by handling incoming calls from clients’ customers, ensuring satisfaction and loyalty through effective communication.

In Short

• Handle incoming calls from customers on weekends.
• Provide accurate information about client services.
• Document calls in the call center database.
• Meet performance metrics related to call quality and customer satisfaction.
• Attend training sessions to enhance skills.
• Utilize call center software and technology.
• Demonstrate strong communication and interpersonal skills.
• Show empathy and a customer-oriented approach.
• Manage high call volumes effectively.
• Adapt to company guidelines and procedures.

Requirements

• Strong phone and verbal communication skills.
• Exceptional interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with call center software.
• Availability to work Friday evenings, Saturday, and Sunday.
• Empathy and customer-oriented mindset.
• Proficient in Zendesk is a plus.

Benefits

• Work remotely from home.
• Flexible part-time hours.
• Training and development opportunities.
• Collaborative team environment.
• Gain experience in customer service and call center operations.