Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

Overview

As a Customer Support Specialist at Aircall, you will be an advocate for customers, promoting product education and guiding users through features to enhance their experience.

In Short

• Act as an advocate for customers.
• Promote product education.
• Recommend technical solutions.
• Guide users through product features.
• Work closely with the global support team.
• Address and resolve technical issues promptly.
• Ensure customer satisfaction at all times.
• Help businesses achieve their goals.
• Be a key player in growing Aircall.
• Permanent location and legal residency in India required.

Requirements

• Strong communication skills.
• Experience in customer support.
• Ability to recommend technical solutions.
• Familiarity with product education.
• Problem-solving skills.
• Team player.
• Customer-oriented mindset.
• Legal residency in India.

Benefits

• Opportunity to work in a collaborative environment.
• Be part of a growing company.
• Engage with a diverse team.
• Contribute to customer success.
• Work in a culture that values conversation.