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Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

Posted 13 weeks ago

Overview

As a Customer Support Specialist at Aircall, you will be an advocate for customers, promoting product education and guiding users through features to enhance their experience.

In Short

  • Act as an advocate for customers.
  • Promote product education.
  • Recommend technical solutions.
  • Guide users through product features.
  • Work closely with the global support team.
  • Address and resolve technical issues promptly.
  • Ensure customer satisfaction at all times.
  • Help businesses achieve their goals.
  • Be a key player in growing Aircall.
  • Permanent location and legal residency in India required.

Requirements

  • Strong communication skills.
  • Experience in customer support.
  • Ability to recommend technical solutions.
  • Familiarity with product education.
  • Problem-solving skills.
  • Team player.
  • Customer-oriented mindset.
  • Legal residency in India.

Benefits

  • Opportunity to work in a collaborative environment.
  • Be part of a growing company.
  • Engage with a diverse team.
  • Contribute to customer success.
  • Work in a culture that values conversation.

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