MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

In Short

Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform.
Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise.
Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies.
Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications.
Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively.
Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues.
Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements.
Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions quickly.
Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed.
Collaborate with stakeholders to develop test scenarios, test cases, and expected results.

Requirements

Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
Knowledge of conducting routine system administration tasks, logging data, maintaining system efficiency, troubleshooting systems and network issues, and debugging protocols and processes.
Knowledge of troubleshooting problems and issues identified by customers and implement corrective actions quickly.
Good communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
Ability to work independently and as part of a team.
Ability to obtain and maintain a Public Trust.
Must be a US Citizen or Green Card holder.