Freelance Luxury Brand Evaluator - Maltese Nationals - Remote

Overview

CXG is a global customer experience agency that helps premium and luxury brands achieve profitable growth by transforming transactional moments into meaningful relationships.

In Short

• Founded in 2006, CXG specializes in customer experience.
• Operates in 70 countries with 14 global offices.
• Serves over 200 prestigious brands.
• Focuses on capturing and analyzing experience feedback.
• Provides a defined action plan and continuous follow-up.
• Utilizes a unique metric index for performance analysis.
• Aims to drive advocacy and brand performance.
• Delivers a 360-degree customer experience framework.
• Works with retail teams across all customer touchpoints.
• Helps brands understand their competitive performance.

Requirements

• Experience in customer service or related fields.
• Strong analytical skills.
• Ability to work with luxury brands.
• Excellent communication skills.
• Experience in relationship management.
• Familiarity with data analysis tools.
• Ability to work in a global team.
• Proficiency in customer experience strategies.
• Strong problem-solving skills.
• Willingness to travel if necessary.

Benefits

• Opportunity to work with prestigious brands.
• Dynamic and international work environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Access to a global network of professionals.
• Engaging company culture.
• Supportive team environment.
• Innovative projects and challenges.
• Work-life balance initiatives.