IT Operations Analyst - Technology Change Management - Remote

Overview

This role is focused on managing technology change requests and supporting IT operations within a dynamic environment. The successful candidate will work closely with various teams to ensure operational availability and process improvements.

In Short

• Manage technology change requests across the organization.
• Provide day-to-day support for applications and systems.
• Collaborate with stakeholders to improve process efficiency.
• Ensure compliance with change management procedures.
• Participate in incident management and resolution.
• Contribute to disaster recovery planning and testing.
• Utilize ITIL framework and ServiceNow for operations.
• Communicate effectively with technical and non-technical teams.
• Support a positive team environment and knowledge sharing.
• Continuous learning and skill development opportunities available.

Requirements

• Experience with ServiceNow or ITIL aligned tools.
• Strong communication skills for diverse audiences.
• 3+ years in change management or IT operations.
• Knowledge of incident and problem management processes.
• Ability to prioritize and manage multiple tasks.
• Understanding of complex technologies in IT change management.
• Experience in the banking or financial industry is a plus.
• ITIL v4 Foundations certification preferred.
• Proven ability to evaluate risks and impacts of changes.
• Experience in data center operations and asset management.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off and banking benefits.
• Career development and mentorship opportunities.
• Recognition programs for employee contributions.
• Inclusive and diverse workplace culture.
• Access to training and onboarding sessions.
• Support for work-life balance.
• Commitment to community engagement and sustainability.