Member Service Agent - Remote

Overview

The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence.

In Short

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility
• Takes incoming calls from members to assist them with account needs and transactions
• Opens new accounts
• Processes checks
• Responds to members' e-mail and chat system inquiries

Requirements

• High school diploma or GED and six months of experience working with the general public required
• Previous phone experience is helpful
• Must be friendly, personable, professional, and service-oriented
• Good oral and written communication skills
• Ability to think outside the box and problem solve
• Ability to multi-task and adapt to change
• Spanish speaking is preferred
• Strong ability to learn new software programs

Benefits

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility